Terms and Conditions for Man And Van Tooting
These Terms and Conditions set out the basis on which Man And Van Tooting provides removal, transport, lifting, loading, unloading, and related vehicle-assisted services. By placing a booking, the customer confirms that they have read, understood, and agreed to these terms. They apply to domestic and commercial jobs, single-item moves, furniture transport, clearances, and other agreed services unless a separate written agreement states otherwise. In these Terms, “we”, “us”, and “our” mean the service provider, and “you” or “customer” means the person, business, or organisation making the booking.
We aim to provide a clear, reliable, and lawful service. However, the nature of a man and van service in Tooting means that each job may vary depending on access, item size, parking, traffic, timing, and the accuracy of the information provided by the customer. These terms are designed to manage expectations and allocate responsibilities fairly. If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.
Nothing in these Terms affects your statutory rights as a consumer where applicable. The customer is responsible for ensuring that the booking details are complete and accurate, and that the service requested is suitable for the items, location, and access conditions involved. By continuing with the booking, you confirm that you have authority to enter into these Terms on behalf of yourself, your household, or your business.
A booking request may be made by phone, email, online form, messaging service, or any other method we make available from time to time. All bookings are subject to availability and acceptance by us. A booking is not confirmed until we have acknowledged it and, where required, received any deposit or advance payment requested. We may decline a booking if the service requested is unsafe, unlawful, beyond our capacity, or otherwise unsuitable.
When making a booking for man and van services in Tooting, you must provide accurate and complete information, including the collection and delivery addresses, type and quantity of items, floor levels, access restrictions, parking limitations, timing requirements, and whether assistance with loading or unloading is required. If the job involves heavy, fragile, awkward, or unusually valuable items, you must tell us in advance. We rely on the information provided and may revise the quotation, arrival time, vehicle size, or number of staff if the details later prove to be incomplete or incorrect.
Any quotation we provide is based on the information supplied at the time of enquiry and may be subject to change if the actual service differs from the original description. Unless expressly stated, quotations are estimates only and are not fixed prices. Additional charges may apply where there are waiting times, parking penalties, congestion costs, extra labour, additional stops, stair carries, items requiring special handling, or unplanned delays caused by the customer or by third parties under the customer’s control. We reserve the right to adjust the booking where a change is necessary to perform the job safely and efficiently.
If you need to amend the booking, you should inform us as soon as possible. Changes requested close to the service date may affect availability, pricing, or completion time. We will use reasonable efforts to accommodate reasonable changes, but we are not obliged to do so. If the customer is not present at the agreed time and place, or is unable to provide access, keys, permits, instructions, or payment as required, we may treat the job as a failed attendance and charge accordingly.
Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed in writing, payment is due on completion of the service and must be made by the methods we accept at that time. We may require a deposit, card pre-authorisation, or full advance payment for certain bookings, particularly where the job is time-sensitive, involves substantial labour, or requires out-of-hours work. Any deposit paid is applied toward the final balance unless the booking is cancelled in accordance with these Terms.
Where payment is not made on time, we may suspend further services, retain goods to the extent permitted by law, or charge reasonable costs incurred in recovering the debt. If payment is made by bank transfer, it must clear in full before the service is considered paid. If a card payment is reversed, declined, or challenged without valid reason, you will remain responsible for the outstanding sum and any associated administrative or recovery costs, unless prohibited by law.
Cancellations must be made as early as possible. If you cancel well in advance, we may waive the cancellation charge at our discretion. Where a booking is cancelled after resources have been allocated, or where we have already travelled to the collection point, a cancellation fee may apply to reflect our wasted time, fuel, labour planning, and any third-party costs incurred. Late cancellations may be charged at a higher rate than earlier cancellations.
If you wish to reschedule, we will try to find an alternative time, but the original booking may be released and treated as cancelled if no suitable replacement can be arranged. If adverse weather, traffic disruption, vehicle breakdown, accidents, industrial action, or other events beyond our reasonable control prevent us from attending, we may cancel or rearrange the job without liability for any resulting loss, though any sums paid for undelivered services will be refunded or reallocated to a new date as appropriate.
We may also cancel or refuse to continue a booking if, in our reasonable opinion, the site is unsafe, the goods are illegal or prohibited, the customer’s instructions are misleading, or the customer behaves abusively, threatens staff, or requests work that would place persons, property, or the vehicle at unreasonable risk. In such cases, the customer may remain liable for any costs already incurred and for any work completed up to the point of cancellation.
Our liability is limited to the extent permitted by law. We will exercise reasonable care and skill in performing the service, but we are not responsible for losses caused by information supplied by the customer, inherent defects in items, insufficient packaging, pre-existing damage, or matters outside our reasonable control. The customer is responsible for adequately protecting fragile, loose, or valuable items unless we have expressly agreed in writing to provide packing or protective services.
We are not liable for loss or damage to items that are improperly packed, inadequately secured, or declared as robust when they are in fact fragile. We are also not liable for delays, missed appointments, indirect losses, loss of profit, loss of opportunity, or consequential damages, except where liability cannot be excluded by law. Where we are found legally responsible for damage to property or goods, our liability will ordinarily be limited to the lower of the repair cost, replacement cost, or the value of the relevant service fee, subject to any mandatory legal rights you may have.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded. You must ensure that any children, pets, visitors, or vulnerable persons are kept clear of the work area. We may refuse to lift or move items that appear unsafe, excessively heavy for one person, or likely to cause injury without suitable equipment or additional assistance.
Customers must ensure that all goods are lawful to transport and that no item contains prohibited, dangerous, or restricted content unless we have agreed in advance and the law allows it. This includes, but is not limited to, unlawful weapons, explosives, chemicals, stolen goods, and items subject to legal restriction. If we suspect that any goods are prohibited, we may refuse to handle them and may inform the appropriate authorities where required or permitted by law.
Where our service involves waste removal, clearance, or disposal, you must comply with all applicable waste regulations. We may only remove and dispose of waste that we are legally permitted to carry and transfer. Under UK waste law, the customer must not present waste that is hazardous, misdescribed, or mixed in a way that creates legal or safety issues unless this has been fully disclosed and accepted by us in advance. You are responsible for ensuring that waste is separated, identified, and described accurately.
We may require details about the nature of the waste before collecting it, including whether it includes electrical items, mattresses, bulky household waste, office waste, construction materials, or items requiring special disposal procedures. If waste is misdeclared or contains restricted materials, we may refuse collection, charge additional handling costs, or return the load where lawful and practical to do so. You must provide a lawful basis for disposal of any waste, and you remain responsible for penalties, claims, or enforcement action arising from inaccurate declarations made by you.
Where applicable, we will transfer waste only to licensed facilities or otherwise handle it in accordance with the law. We may issue or retain records, notes, or transfer details where required for compliance purposes. If you ask us to remove items that appear to have value, we may treat them as goods rather than waste unless it is clear that you intend to discard them. You confirm that you have the right to dispose of the waste or goods presented for collection and that doing so does not breach any tenancy, lease, corporate, or legal obligation.
The customer is responsible for obtaining any permissions, permits, access authorisations, or parking arrangements needed for the service. If permits, loading bays, lift access, keys, or site passes are required and not available, the service may be delayed or additional charges may apply. We may refuse to park or stop where doing so would breach traffic regulations, local restrictions, private property rules, or safety requirements. Any fines, penalties, or charges arising from the customer’s failure to arrange suitable access or permissions may be passed on to the customer where legally recoverable.
Each party shall use confidential information received from the other only for the purpose of the booking and associated service. We may process personal data in accordance with applicable data protection law and our privacy arrangements. You must not use our name, branding, or images in a way that suggests endorsement without permission. Any intellectual property in our materials, templates, or documents remains our property or the property of its licensors.
These Terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service, the booking, or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If you are a consumer residing elsewhere in the UK, any mandatory rights available to you under applicable law will not be affected.
We may update these Terms from time to time to reflect changes in the law, our operating practices, or the scope of services offered. The version in force at the time of your booking will normally apply, unless a change is required by law or is agreed in writing. If a customer continues to use Man And Van Tooting after an update, that may be treated as acceptance of the revised terms for future bookings.
By confirming a booking, you agree that you have read these Terms, understand the scope of the service, and accept that the price, timing, and responsibilities may depend on the accuracy of your information and the conditions encountered on the day. These Terms are intended to create a fair framework for both sides and to support a professional, lawful, and efficient man and van service that meets the practical needs of customers while protecting everyone involved.