Man And Van Tooting Terms and Conditions

These terms and conditions set out the basis on which Man And Van Tooting provides domestic and commercial moving, transport, loading, unloading, and related removal services. By making a booking, the customer agrees to these terms and confirms that they have read and understood them before the service begins. These terms apply to all quotations, bookings, and work carried out by us, unless we agree in writing to any specific variation. For clarity, references to “we,” “us,” and “our” mean the service provider, while “you” and “your” mean the customer, the person making the booking, or the person receiving the service.

The purpose of this page is to explain the legal framework for the man and van service we provide, including how bookings are made, how charges are calculated, what happens if a booking is changed or cancelled, and the limits of our responsibility. These terms are intended to be fair, practical, and consistent with UK consumer law and contract principles. They should be read together with any written quotation, booking confirmation, job specification, or additional instructions provided before the job starts. If any inconsistency arises, the written quotation or booking confirmation will normally take priority for the specific job concerned.

We may update these terms from time to time to reflect changes in law, business practice, or operational requirements. The version in force at the time your booking is accepted will usually apply to that booking. If a term is found to be unenforceable by a court or competent authority, the remaining terms will continue in full force. Nothing in these terms is intended to limit rights that cannot lawfully be excluded under applicable UK law.

Booking process begins when you request a quote or confirm an arrangement for a man and van removal, delivery, or transport service. Any quotation we provide is based on the information you supply, including the items to be moved, access conditions, collection and delivery locations, dates, times, stairs, parking restrictions, lifting requirements, and any special handling needs. Quotations are usually estimates unless expressly stated otherwise. If the job details change after the quote is issued, we may revise the price, timing, vehicle size, staffing level, or scope of service.

A booking is only confirmed when we accept it and, where requested, receive any deposit, pre-authorisation, or written acceptance of the quotation. We reserve the right to refuse a booking where the service requested is outside our capability, would be unsafe, would breach the law, or would expose us to unreasonable risk. It is your responsibility to provide accurate and complete information. If material information is omitted or inaccurate, including item dimensions, access problems, or restricted parking, this may result in delays, extra charges, or cancellation of the job.

By confirming a booking, you authorise us to allocate the appropriate vehicle, equipment, and staff for the job. You must ensure that someone with authority is present, or otherwise available, to approve access, confirm the items to be transported, and make decisions if issues arise. If you are acting on behalf of another person or business, you confirm that you have authority to bind that party to these terms. If site conditions are materially different from the description provided, we may pause or refuse to continue until additional charges are agreed or safety concerns are addressed.

Payments and charges are due in accordance with the quotation, booking confirmation, or invoice issued for the service. Unless we agree otherwise in writing, payment must be made in full on completion of the job or before goods are released. We may require a deposit for certain bookings, especially where a vehicle, team, or time slot is reserved in advance. Any deposit paid may be non-refundable if the cancellation terms below apply. Payments may be made using the methods we accept at the time of booking, and all charges are stated in pounds sterling unless otherwise confirmed.

The price of a man and van service may include labour, vehicle use, fuel, basic equipment, and travel within an agreed area, but it does not automatically include parking charges, congestion-related charges, tolls, ferry costs, congestion zone fees, waiting time, long carry distances, stair carries, assembly/disassembly, packing materials, disposal costs, or specialist handling unless expressly stated. Additional charges may apply if the job takes longer than estimated, if access is more difficult than expected, if there are delays outside our control, or if you request changes to the original scope. We will normally explain any additional charge before it is incurred where reasonably possible.

Late payment may result in administration fees, interest, or recovery action where permitted by law. We may also suspend future services until outstanding balances are paid. If a payment is reversed, declined, or later found to be invalid, you remain responsible for the unpaid amount and any associated bank or recovery costs. If the service is provided on a business basis, the customer may also be liable for reasonable costs incurred in pursuing unpaid invoices, subject to applicable law.

Cancellations and rescheduling must be made as soon as possible if you no longer require the booking or need to change the date or time. Because our work involves reserving a vehicle and labour for a specific slot, short-notice cancellations may attract a charge. The amount charged will depend on how much notice is given, whether a deposit has already been paid, and whether preparatory work has started. If you cancel after we have begun travelling to the job, arrived at the site, or started loading, you may be charged for the full or partial service already provided.

Where we need to cancel or reschedule because of vehicle breakdown, staff illness, unsafe conditions, severe weather, traffic disruption, or circumstances beyond our reasonable control, we will aim to offer an alternative time or date. We will not usually be liable for indirect losses arising from such cancellation or delay, provided we have taken reasonable steps to minimise disruption. If a customer repeatedly changes the booking details, fails to provide access, or is not present at the agreed time, we may treat the booking as cancelled and charge accordingly.

If the cancellation is due to a breach of these terms by the customer, including failure to disclose important job information, failure to pay required sums, or requesting the transport of prohibited items, we may terminate the service immediately. In that event, any sums already paid may be retained to cover costs already incurred, to the extent permitted by law. We recommend that any instructions affecting the booking are provided in writing so there is a clear record of the agreed arrangements.

Liability is limited to the extent permitted by law. We will take reasonable care when handling your goods, but you remain responsible for ensuring that items are adequately packed, labelled, and suitable for transport unless we have expressly agreed to pack or prepare them. Fragile, valuable, sentimental, antique, or unusually heavy items should be declared before the job starts so that appropriate precautions can be considered. We are not responsible for loss or damage caused by items being inadequately packed, inherently defective, improperly secured, or unsuitable for transport.

Unless otherwise agreed in writing, our service is a man and van removal and transport service, not a storage, insurance, surveying, or specialist packing service. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, or emotional distress, except where such exclusion is not allowed by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

If you believe goods have been damaged or lost during the job, you must notify us within a reasonable time and provide evidence where possible, including photographs and a description of the issue. We may ask for proof of ownership, value, condition before transport, and any packaging used. Any claim will be assessed in line with these terms and applicable law. Our total liability for any one claim, where lawfully limited, will not exceed the amount paid for the specific service giving rise to the claim, unless a higher limit has been agreed in writing.

Waste regulations apply whenever the service involves disposal, clearance, or transport of waste materials. If we are asked to remove waste, you must tell us the nature of the waste before the booking is accepted, including whether it is household waste, green waste, bulky waste, electrical equipment, metal, cardboard, or another category. We only carry and dispose of waste in accordance with applicable UK waste law, environmental rules, and duty of care requirements. You must not ask us to remove items that are hazardous, illegal, contaminated, or otherwise prohibited unless we have expressly agreed in writing and are legally permitted to handle them.

It is your responsibility to ensure that any waste presented for collection is accurately described and separated where necessary. We may refuse to take waste that is unsafe, not properly disclosed, or cannot legally be transported. You remain responsible for any legal consequences of misdescribing waste or leaving prohibited materials among items for disposal. Where required, waste transfer documentation, receipts, or other records may be completed for compliance purposes. By using our waste-related services, you confirm that you have the authority to arrange removal of the waste and that it has not been illegally dumped or unlawfully mixed with other materials.

We may charge separately for disposal, recycling, loading time, sorting, and waiting time associated with waste collection. If waste is mixed with items intended for retention, you must clearly identify what is to be removed. Any contamination, hidden hazard, or unexpected regulated waste may result in immediate suspension of the job and revised charges. We reserve the right to decline waste collection if doing so would breach legal obligations or create a health and safety risk.

Customer responsibilities include ensuring access to the property, arranging parking where needed, securing necessary permissions for entry or loading, and making sure that the premises are safe for our team. You must protect floors, walls, fixtures, and entrances where additional protection is required and tell us about any risks such as narrow staircases, limited lift access, low ceilings, unstable items, or pets that may affect the work. If we have to wait because access is not ready, this may be treated as chargeable time.

You are also responsible for removing or securing personal data, keys, cash, jewellery, documents, and other sensitive items before the job begins. Unless we have expressly agreed to transport them, we are not required to handle high-risk valuables or restricted goods. You must not include illegal items, firearms, ammunition, explosives, drugs, stolen goods, or any other unlawful or dangerous material in the load. If such items are discovered, we may stop work and, where appropriate, notify the relevant authorities.

Force majeure means an event outside our reasonable control, including but not limited to extreme weather, road closures, strikes, accidents, natural events, public emergencies, or legal restrictions. Where a force majeure event occurs, we may delay, suspend, or cancel the service without liability for resulting loss, provided we take reasonable steps to reduce the impact. Any dispute arising under these terms should first be raised in good faith so that both parties have a fair opportunity to resolve the matter promptly and practically.

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the law of England and Wales. If you are a consumer, you may benefit from mandatory rights under applicable consumer legislation and may be entitled to bring proceedings in the courts of your home jurisdiction where permitted by law. If you are a business customer, the courts of England and Wales will generally have exclusive jurisdiction, unless we agree otherwise in writing.

By confirming a booking for Man And Van Tooting, you acknowledge that you have read these terms, understand the basis on which services are provided, and agree to comply with your obligations relating to accurate information, payment, access, lawful items, and waste handling. These terms are designed to support a clear, lawful, and efficient service relationship. They form the entire agreement between us in relation to the booking unless expressly varied in writing.